Refund Policy

Last updated: 12 July 2026

Try it before you pay

Stage 1 of Groundwork is free and needs no card. You answer plain questions about your problem and receive a complete Project Brief that's yours to keep. This is deliberate: it lets you see the standard of the work before you spend anything. In practice, it's your guarantee — you already know what you're buying before you buy it.

The £299 is a one-off

Groundwork is a single payment of £299 for one project. It isn't a subscription: nothing renews and no further charges are made. When you pay, we generate the remaining stages and the full document pack and make them available to you straight away.

Beta

Groundwork is in open beta. If the Service does not do what we said it would, or a beta fault spoils what you paid for, tell us and we will refund you — see below. We would rather return the money than argue about whether a beta is allowed to be broken.

Refunds after purchase

Because the paid documents are digital and reach you the moment you pay, we don't offer change-of-mind refunds once they've been generated — by then you already have them in full. We think the free first stage is the fairer protection, because it lets you judge the quality at no cost and no risk.

When you ask us to generate the documents immediately, you're asking us to start supplying digital content right away. Where you buy as a consumer, you have a 14-day right to cancel that starts on the day you pay — and at checkout, with a separate unticked box, you expressly ask us to begin immediately and acknowledge that doing so ends that right once delivery has begun (Consumer Contracts Regulations 2013, regulation 37). We restate this in your order confirmation email.

If you do cancel in time — before delivery began — we refund in full within 14 days of you telling us, to your original payment method, with no fee.

If something's wrong on our side

This is different from changing your mind. If the documents fail to generate, come out faulty, or clearly don't do what we described, contact us and we'll put it right — a re-run, a fix, or a full refund, paid within 14 days of us agreeing you're entitled. Where you buy as a consumer, your rights under the Consumer Rights Act 2015 are unaffected by anything above.

How to reach us

Email support@pinehurstproperty.co.uk from the address on your account, tell us what happened, and we'll deal with it fairly and quickly.

This policy sits alongside our Terms of Service.